Customer Experience Specialist - ID

Cargill is a family company committed to nourishing the world in a safe, responsible and sustainable way. With over 158 years of experience, we sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. Whether it’s making alternative proteins for food manufacturers or helping farmers raise healthier animals with AI, we put as much care into how things are sourced as what we provide. We put people first. We do the right thing—today and for generations to come.

Receive and process straightforward customer orders across multiple platforms following standard procedures.
Receive and process low complexity change requests following defined policies and procedures.
Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
Ensure required standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
Escalate undocumented issues that are not commonly defined or known to higher level staff.
Proactively identify risks and opportunities to improve the order management processes.
Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
Other duties as assigned

Bachelor's degree in a related field or equivalent experience
Good communication and able to cross-functional collaboration
Professional working proficiency in English
Preferred Qualifications
Have 2-3 years relevant experience
Familiar in SAP and Service Cloud would be an advantage